Refund policy

Exchanges

We accept the exchange of unworn & uncustomized wigs only if the exchange is initiated within 3 days of the unit being delivered in the condition in which it was sold (for example, intact lace...). Kindly contact us and reach a conclusion before initiating an exchange. The client bears fully the cost of exchanges. 

Returns & Refunds

This is usually our last resort if the problem cannot be solved through a product exchange.

We accept returns and offer refunds back to the original payment method. However, a restocking fee of 10% is charged and the cost of inigtial delivery + tax is not refunded. Also, the customer bears the cost of returning the product. Please note that returns must be initiated within 3 days of the unit being delivered in the condition at which it was sold (for example, intact lace...). kindly contact us and reach a conclusion before initiating a return.

NB: Products without laces and accessories are not open for exchange or returns.

Items on sale events are FINAL sales and cannot be returned or exchanged.