TERMS AND CONDITIONS

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  • By visiting our website and making a purchase, you are agreeing to all the terms and conditions guiding the provision of our products and services.

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  • EM Wigs would only be providing the styles, colour and lengths listed on the website.

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  • We offer EXCHANGES within our store policies. Please refer to our FAQ for more details.

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  • EM Wigs does not accept hair bundles or wig accessories from clients for the production of any unit​​.

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  • EM Wigs are constructed on MESH caps with adjustable strap in size M only. 

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  • EM Wigs will only trim off the lace on a unit at the request of the client. It is advised that the client trims the lace off while wearing the unit to align properly with their hairline.

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  • Please give 1-3 BUSINESS DAYS between placement and completion of an order. THIS DOES NOT INCLUDE SHIPPING TIME.

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  • Our Prices are subject to change at anytime and would not be communicated to clients when such changes take effect. Orders placed before price change will maintain its previous price.

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  • All items on promotional Sales are FINAL. Sales prices are set at our own discretion. Once sales are over, ALL prices revert to the original value.

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  • The price of each unit includes the cost of the bundles, closure/frontal, wig construction and packaging. No extra customization is done. Shipping would be displayed at checkout.

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  • Solely the client incurs all shipping fee and taxes (in the future). EM Wigs would not be held liable for any custom or additional charges after a unit is shipped.​​

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  • Once an order is placed, you have 4 hours to make changes or cancel order (via email). Any cancellation after 4 hours will not be acknowledged.

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  • EM Wigs reserves the right to revoke or cancel any order at our discretion if the circumstances surrounding the ordering is not befitting.

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  • EM Wigs will not be held liable for any delays by the postal service. They are a separate business entity and have their own shipping policy. Clients will receive tracking information once an order is shipped (Orders going to the GTA, Kitchener, Waterloo & Cambridge - in Ontario, might be an exception). Please contact the postal services’ customer service if you are experiencing any delay.

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  • Clients are advised to read the F.A.Q, STORE POLICIES, TERMS & CONDITION AND WIG INFORMATION thoroughly before proceeding to make any purchase.